Support
Need a hand? Email support@prepza.com.au and we will get back to you.
How do I contact Prepza?
Email support@prepza.com.au. We usually reply within two business days.
How do I manage or cancel Prepza Premium?
Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Prepza. Cancel at least 24 hours before the end of the current period to avoid being charged again.
I bought Premium but it is not showing.
In Prepza, open Settings, then Prepza Premium, and tap Restore purchases. Make sure you are signed in to the same Apple ID you subscribed with.
How do I delete my account and data?
In Prepza, open Settings, then Delete account & data. This permanently removes your account, diary, meals and posts. Foods you added to the shared database stay so others can still use them.
How does Prepza use Apple Health?
Only if you turn it on (Settings, then Apple Health). Prepza can read your active energy, to count exercise towards your day, and your weight, to keep your progress up to date. It never writes to Apple Health and never uses Health data for advertising.
A food has the wrong nutrition information.
Open the food in Prepza and use the option to suggest a correction, or scan its nutrition label. You can also email us the product name and barcode.